Download Issues (FAQ)

Having trouble with your download? Start here.

Where do I find my files after purchase?

Right after checkout, you'll land on an order confirmation page with a download link. You'll also receive an email confirmation with the same download link — check your inbox (and spam/promotions folder) a few minutes after purchase.

The download link isn't working

• Make sure you're using the most recent email — links can expire after a set number of days or downloads.
• Try opening the link in a different browser (Chrome or Safari work best).
• Still stuck? Contact support with your order number and we'll resend it right away.

I downloaded a ZIP file — now what?

Our files come in a compressed .zip folder to keep everything organized. To open it:

• Windows: Right-click the .zip file → "Extract All"
• Mac: Double-click the .zip file — it will unzip automatically
• On mobile, you may need a free unzip app (like "Files" on iPhone or "ZArchiver" on Android)

What software do I need to open my files?

My file won't upload into Cricut Design Space / Silhouette Studio

• Double-check you're uploading the SVG file, not the PNG.
• Make sure the file isn't still zipped — extract it first.
• Try re-uploading; occasionally design software needs a second attempt for layered files.

Can I re-download my files later?

Yes — if you created an account at checkout, log in and go to My Account > Order History to access your files again anytime. If you checked out as a guest, use the link from your confirmation email, or contact us with your order number.

I still need help

Reach out via our Contact Support page with:

1. Your order number
2. The product name
3. A short description of the issue (and a screenshot if possible)

We reply within 24 hours.